Appointments policy

Booking your appointment

You can book your appointment online at forbesfeet.com or by calling us on 01534 722770. Our phone line is open from 09:00 and 17:00 Monday to Friday (excluding public holidays).

We do not accept appointment bookings via social media or practitioner emails.

Any follow up appointments should be booked online or by calling us.

Covid-19 restrictions and guidelines

You must not attend your appointment if you are isolating, living with someone who is isolating, if you are a direct contact, waiting for a negative test result, or if you or any member of your household is showing any symptoms of Covid-19, as outlined by the Government of Jersey. Please contact us as soon as possible to reschedule your appointment. 

Appointment confirmation and reminders

We send our patients a confirmation of their appointment by email, along with an email reminder two days in advance, and a text message reminder one day in advance of your appointment.

Please ensure you have provided the correct and most accessible email address and mobile telephone number so that our confirmations and reminders can reach you. 

Rescheduling or cancelling your appointment

We reserve the right to charge for missing your appointment, or rescheduling or cancelling within 24 hours your appointment. You will be charged the full cost of your appointment.

To avoid any fees, please reschedule or cancel with as much notice as possible. You can reschedule or cancel your appointment by calling us on 01534 722770.

Arriving late for your appointment

We aim to run the clinic as smoothly and punctually as possible. We want to provide the best care for our patients, reduced appointment times due to late arrivals may result in delayed treatment results.

Patients who arrive late for their appointment will be subject to a reduced appointment time or maybe asked to reschedule.

Paying for your treatment

You can see all our treatments and services on our website, along with fee rates. We updated our fee rates in June 2021. 

You will need to settle the cost of your treatments or purchases in full at the time of your appointment.

If you are covered by private medical insurance, we’ll be happy to provide you with a receipt so you can claim back the fees for your treatments or products directly with them. We do not liaise with private medical or health insurance companies on your behalf. We do not provide credit.

We accept all major credit and debit cards, but we don’t accept American Express or cheques. You can also pay by cash or by bank transfer (BACS).

Pension Plus Scheme (PPS) patients

You must tell us at the time of booking your appointment if you are a PPS patient and ensure you are familiar with what you can and cannot claim for. You can find more information on the Government of Jersey website.

The Forbes Feet ProPedi treatment and orthotic therapy are not covered by the PPS scheme.

Attending your appointment

When you arrive for your appointment, please wait in the car park and wait to be called in as we do not operate a waiting room. We are a small clinic and want to ensure that it is possible and safe for our staff and patients to observe physical distancing.

We will be leaving extra time in between appointments to allow you to easily physical distance, we urge you to arrive on time for your appointment.

Please maintain physical distancing and use the hand sanitisers provided when entering the clinic.

Only patients are allowed into the clinic treatment rooms. Children should be accompanied by one parent or guardian. Patients who require assistance may also be accompanied by their carer.

We advise our patients to wear a face mask, unless exempt. Children under 12 are not required to wear a mask.

We exercise a stringent cleaning routine of touch points and treatment chairs, before every appointment in addition to our normal cleaning and disinfecting routine.

Compliments, comments and complaints

We would love to hear from you. If you would like to share your experiences or make a complaint, please use our contact form. You can also use this form for any questions or queries. 

You can also email us at info@forbesfeet.com

Waiting list

We operate a very busy clinic and will do our best to allocate you an appointment as soon as possible. If appointments are not available, we can place you on a waiting list, which will prioritise you for any rescheduled or cancelled appointments. If you are placed on the waiting list, we will contact you if an appointment becomes available.

Please ensure you have provided the correct and most accessible email address and telephone number so that appointment confirmations and reminders can reach you.

Clinic location

We are based in St. Mary, Jersey, Channel Islands. We have shared directions to the clinic on our website.

There are patient parking spaces available. The clinic entrance is through the small courtyard via the double doors.

The clinic treatment rooms are to your left, based on the ground floor.

Marketing emails

We won’t bombard you with marketing emails but we’d love to send you news and updates of products offers and events once in a blue moon! If you would like to hear from us, please email us at info@forbesfeet.com

We will still contact you about your appointment. Please ensure you have provided the correct and most accessible email address and telephone number so that our confirmations and reminders can reach you. 

Connect with us

You can keep up to date and connect with us via our social media. You can follow us on Facebook and Instagram.

Cookies

Our website uses cookie settings to enable us to provide a better user experience. To learn more about how we handle your data, visit our privacy policy.

“You/ your/ patient” –  refers to the patient attending the Forbes Feet clinic for treatment by Forbes Feet practitioners, or as the purchaser of Forbes Feet products and services. “We” – refers to Forbes Feet, the clinic and the business. “The clinic” – refers to Forbes Feet clinic based at Sunnydale, La Grande Rue, St Mary, Jersey, JE3 3BD. 

[Last updated 21 July 2021]